This course is about clause 5 of ISO 9001, Leadership. I'll be providing commentary about the concepts and ideas that apply to top management. Things like applying the process approach, committing to improvement, and raising awareness about the QMS in the organization.
Here's a list of the topics in this course:
Top management's general roles
Top management's role in providing direction
Top management's commitment to the QMS
Top management's role in enhancing training and awareness
Top management's role in improving performance
Top management's role in support activities
More details about ISO 9001:
There’s nothing more important in today’s market than the ability to effectively deliver value to your customers. It is only possible through efficient resources management, leadership, and identifying customer needs and requirements.
Any organization-type of any size and in any industry can implement ISO 9001. An organization can use it as a generic management system and tailor it to their needs.
ISO 9001 requires organizations to determine the needs and expectations of their interested parties. They then develop a system that enables them to fulfill the requirements. These requirements must be regularly evaluated and updated based on changing circumstances and trends.
ISO 9001 is a risk-based system. A core purpose of the entire management system is to prevent adverse events from occurring. Therefore, it’s vital to understand the risks associated with each activity, interested party, and internal or external factors. Furthermore, such assessments lead to the discovery of new opportunities. While analyzing different systems and communicating with interested parties, you will become aware of new opportunities. These can be opportunities for innovation, improved terms, and conditions, investments in new infrastructure, or new training opportunities.
A foundational concept of quality management is continual improvement. It means that leadership or top management must reassess the management system at regular intervals. There have to be procedures in place for them to evaluate and assess the effect of their actions. These reports can help them make better decisions in the future and restart the cycle of plan-do-check-act.